1. Scope of This Policy

This policy applies to:

• Use of the Trosynai website, including the blog
• Use of the Trosynai application
• Communication with Trosynai services

The website and application are separate systems with different data handling rules.

2. Website (Trosynai.com)

This section applies only when you interact with our website.

2.1 Information We Collect

Information you provide:

• Name
• Business email address
• Phone number
• Any information submitted via forms or contact pages

Information collected automatically:

• IP address
• Browser type
• Device information
• Basic usage analytics

When you explicitly consent, we may also collect website usage analytics through Microsoft Clarity to understand navigation patterns, page interaction, and general site performance. Clarity does not run until analytics consent is accepted.

We also use cookies or similar storage mechanisms for essential website functionality and, where consent is given, analytics and performance tracking.

2.2 How We Use Website Data

We use website data to:

• Respond to inquiries and support requests
• Provide product and service information
• Improve website performance and usability
• Review aggregated behavior signals from Microsoft Clarity where analytics consent has been granted
• Send updates or communications (where consent is required)

2.3 Website Storage

Website data is stored on secure online systems required to operate the website and communication services.

3. Trosynai Application (Offline System)

This section applies only when using the installed Trosynai application.

3.1 Core Principle

The Trosynai application is offline-first.

By default:

• Your documents
• Your AI interactions
• Your business data

remain stored locally on your device.

This data is not uploaded or stored on external servers during normal operation.

3.2 Data That May Leave the Device (Strict Exceptions)

Only two system processes communicate externally:

1. Subscription Verification (Heartbeat System)
   • Activates only when the device is connected to the internet
   • Confirms subscription status
   • Sends only minimal license verification data
   • Does not transmit files, prompts, or business content

   If the device remains offline for 14 consecutive days, internet access is required to continue use.

2. Software Updates
   • Checks for and downloads system updates when online
   • May include AI model improvements, features, and security patches
   • Only software components are transferred
   • No user data is transmitted

3.3 Security Measures

We apply appropriate safeguards to protect system integrity, including:

• Encryption where applicable
• Access control systems
• Secure authentication
• Monitoring for unauthorized access

4. Data Sharing

We do not sell personal data.

We may share information only when necessary with:

• Authorized Trosynai personnel
• Third-party service providers acting as data processors under confidentiality obligations
• Legal or regulatory authorities when required by law

All third parties are required to handle data securely and only for specified purposes.

5. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

After this period, data is securely deleted or anonymized.

6. International Data Use

Where applicable, data may be processed in different jurisdictions. When cross-border transfers occur, we implement appropriate safeguards to protect your information in accordance with applicable laws.

7. Cookies (Website Only)

We use cookies on our website to:

• Enable core functionality
• Improve performance
• Understand usage patterns through Microsoft Clarity, only where analytics consent has been accepted

You may disable cookies through your browser settings and you may manage analytics consent at any time through the site's Privacy Settings control.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. You should review their policies before providing any information.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent where applicable
• Opt out of marketing communications

Requests can be submitted via the contact details below.

We respond to valid requests within a reasonable timeframe as required by law.

10. Children's Privacy

Trosynai is designed for business use and is not intended for individuals under 13 years of age. We do not knowingly collect personal data from children.

11. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date. Where appropriate, significant changes may be communicated directly.

12. Contact

For questions or requests regarding this Privacy Policy:

Email: issentongoivan1@gmail.com